Bus Cancellation Policy
Rules, timelines, and procedures for bus ticket cancellations with Vacation India Online.
We recommend checking the booking status (i.e. Refundable or Non-Refundable) before purchasing bus tickets, which is easily available under the “BOOKING STATUS/RULES” section in the bus search results.
Non-Refundable Bus Bookings
- If a bus booking status is non-refundable, then under no circumstances will any refund be provided to the traveller. The traveller is also not eligible to claim refunds for unused taxes.
- In case of any bus booking schedule changes or operator cancellations, it will solely be the decision of the admin whether they will provide a refund (partial/full) or alternative booking seats.
- In case of refund approval, vacationindiaonline.com may charge a convenience fee, or depending upon the booking situation or prior commitments.
Refundable Bus Bookings
- NOTE: No refund will be provided in case of a “no-show”.
- Cancellation Window: A request must be made at least 7 business days (excluding weekends and holidays) to cancel the bus reservation.
- The customer needs to contact us over the phone and share an email requesting the cancellation, mentioning the reason (optional). VIO Admin may review exceptions and provide full/partial refunds in documented medical cases.
- Our support desk will verify the cancellation rules with the bus booking operator and notify you of the final charges (including agency service fees) before finalizing the cancellation.