Refund Policy

Detailed information regarding cancellations, reissue schedules, and refunds with Vacation India Online.

General Booking Cancellation & Refunds

Flight cancellation requests should be raised at least 72 hours prior to the scheduled flight departure.
Flight reissue requests should be raised at least 48 hours prior to the scheduled flight departure.
Refunds (if any) for cancellations will be paid directly to the Client for bookings made directly with the Company by way of NEFT / RTGS / Crossed cheque or, in the case of credit card transactions, reversed to their credit card account at the discretion of the Company.
We never hold customer refunds. We will initiate and process refunds to customers immediately upon receipt of the refund clearance from the respective supplier or airline.
Customers are not eligible for any refunds in case of a “No Show”.
Service Charges:A service fee of INR 350 per person per sector will apply for Domestic Flight cancellations & date changes. For International Flights, the charge is INR 499 per person per sector.
General refunds will be processed and credited to the source account within 5-7 working days.
Refunds for Special Fares and Fixed Departure bookings will be initiated only after receiving clearance from the respective airlines/suppliers.

Hotel Cancellations & Refund Slabs

Hotel Cancellation Slabs:

30 days or more prior to the date of check-in: Free cancellation (100% refund).
15 to 29 days prior to the date of check-in: Charged 25% of the total booking bill.
8 to 14 days prior to the date of check-in: Charged 50% of the total booking bill.
7 days or less prior to the date of check-in: Charged 100% of the total booking bill (no refund).

Hotel Refund Timeline:

Refunds will be initiated in the same account from where the payment has been made within 20 days from the date of cancellation after deducting the applicable cancellation charges.

General Booking Cancellation & Refunds

Flight cancellation requests should be raised at least 72 hours prior to the scheduled flight departure.

Flight reissue requests should be raised at least 48 hours prior to the scheduled flight departure.

Refunds (if any) for cancellations will be paid directly to the Client for bookings made directly with the Company by way of NEFT / RTGS / Crossed cheque or, in the case of credit card transactions, reversed to their credit card account at the discretion of the Company.

We never hold customer refunds. We will initiate and process refunds to customers immediately upon receipt of the refund clearance from the respective supplier or airline.

Customers are not eligible for any refunds in case of a “No Show”.

Service Charges:A service fee of INR 350 per person per sector will apply for Domestic Flight cancellations & date changes. For International Flights, the charge is INR 499 per person per sector.

General refunds will be processed and credited to the source account within 5-7 working days.

Refunds for Special Fares and Fixed Departure bookings will be initiated only after receiving clearance from the respective airlines/suppliers.

Hotel Cancellations & Refund Slabs

Hotel Cancellation Slabs:

30 days or more prior to the date of check-in: Free cancellation (100% refund).
15 to 29 days prior to the date of check-in: Charged 25% of the total booking bill.
8 to 14 days prior to the date of check-in: Charged 50% of the total booking bill.
7 days or less prior to the date of check-in: Charged 100% of the total booking bill (no refund).

Hotel Refund Timeline:

Refunds will be initiated in the same account from where the payment has been made within 20 days from the date of cancellation after deducting the applicable cancellation charges.